Our privacy policy (“Privacy Policy”) is between Global Internet Ventures Pty Ltd (ABN 82 160 820 315) (“we”, “our”, “us”) trading as bitcoin.com.au and you (“your”), the person accessing our website (“Site”) and/or using the services we offer (“Services”).
We are your Data Controller, and we are responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with global privacy standards, the Privacy Policy and applicable national laws.
All capitalised terms have the same meanings as defined in the Agreement, which the Privacy Policy is a part of.
We are committed to respecting and keeping you trust, and that starts with helping you understand our privacy practices – so please take a moment to read the Privacy Policy carefully.
1. ACCEPTANCE OF PRIVACY POLICY
By accessing the Site and/or using the Services, you agree to accept the terms and conditions of the Privacy Policy.
IF YOU DO NOT AGREE WITH OR ARE NOT COMFORTABLE WITH ANY ASPECT OF THE PRIVACY POLICY, PLEASE IMMEDIATELY DISCONTINUE ACCESS AND/OR USE OF THE SITE AND SERVICES.
2. PERSONAL INFORMATION WE COLLECT & METHODS OF COLLECTION
Personal information is data that, either directly or indirectly, identifies a person or relates to an identifiable person, and includes:
Information You Provide to Us
To use the Services, we’ll ask you to provide us with some important information about you. This information is either required by law or necessary to provide the Services or is relevant for certain specific purposes.
Please be aware that we may not be able to serve you as effectively or even, offer you the Services if you choose not to share certain information with us.
Information provided may include:
Information We Collect About You Automatically
We receive and store certain types of information automatically. This information helps us address customer support issues, improve the performance of the Site, provide you with a streamlined and personalised experience, and protect your transactions from fraud.
Information collected automatically may include:
Information We Obtain from Third Parties & Public Sources
We may obtain information about you from third parties and public sources, as required or permitted by applicable law. These sources may include:
3. HOW WE USE PERSONAL INFORMATION
We may use your personal information for the following purposes:
4. THE LEGAL BASES FOR PROCESSING PERSONAL INFORMATION FOR EUROPEAN ECONOMIC AREA (EEA), UNITED KINGDOM (UK) & SWITZERLAND RESIDENTS
For individuals who reside in the EEA, UK and Switzerland, we rely on the following legal bases for processing your information under Article 6 of the EU General Data Protection Regulation (“GDPR”):
5. WITH WHOM WE SHARE PERSONAL INFORMATION
We take care to allow your personal information to be accessed only by those who require access to perform their tasks and duties, and to share with selected third parties who have a legitimate purpose for accessing it.
We will never sell or rent your personal information.
These are the circumstances in which we share your personal information:
Please note that our businesses, as well as our trusted exchange partners and service providers, are located around the world.
6. YOUR RIGHTS
You have rights concerning your personal information and can exercise them anytime by contacting us at [email protected]. All requests will be fulfilled within one month.
Please note, however, that not all rights are absolute, and as such, requests are subject to applicable business and regulatory requirements, including legal and ethical reporting or document retention obligations.
These are the rights you have concerning your personal information:
7. MARKETING
We may send you marketing communications by email or other forms to ensure you are always kept up to date with our latest products and services. If we send you marketing communications we will do so based on your consent, registered marketing preferences or where we are permitted to do so under law in pursuit of our legitimate business interests that is, promoting the Services.
We may share personal information with third parties to help us with our marketing initiatives or communications.
To opt-out of receiving marketing communications (from us or our promotional partners), you can choose one of the following ways:
Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications or respond to your inquiries or complaints, and similar communications.
8. THIRD PARTY SITES & SERVICES
While using the Service you may encounter links to or from third party websites and services. Please note that these third party websites and services are independent from us, and they may use cookies and similar technologies (“third party cookies”) to collect information about you. Any personal information collected by third parties is governed by their privacy and cookie policies, and we encourage you to read them.
9. HOW WE PROTECT PERSONAL INFORMATION
We understand how important your privacy is – that is why we use a variety of security measures to protect the security and confidentiality of the personal information you entrust to us.
These measures include appropriate physical, electronic and procedural safeguards, in compliance with the applicable laws and regulations and include the following:
Further, financially sensitive information, for example, your credit/debit card data is securely transferred and hosted off-site by third party payment processors. This information is not accessible even to us.
We regularly review our security protocols, in light of new and relevant legal and technical developments.
We also train and raise awareness for all our employees on the importance of maintaining, safeguarding and respecting your personal information and privacy.
We have appointed a Data Protection Officer, to ensure that we manage and processes your personal information in compliance with the applicable privacy and data protection laws and regulations, and in accordance with the Privacy Policy.
While we take reasonable measures to safeguard your personal information, we cannot guarantee that loss, misuse, unauthorised acquisition or alteration of your information will not occur.
Furthermore, we cannot ensure the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us.
Please recognise that you play a vital role in protecting your own personal information. If you suspect that your personal information has been compromised, please contact us immediately at [email protected].
10. RETENTION OF PERSONAL INFORMATION
We will only retain your personal information for as long as necessary to fulfil the purposes described here, subject to legal and regulatory obligations.
Information about our typical retention periods for different aspects of your personal information are described below:
Please note that personal information you provide during the process of creating a buy or sell order will be retained for one year, even if the transaction is incomplete or abandoned.
11. INTERNATIONAL TRANSFERS
To facilitate our global operations, we may process, transfer and store the information we collect from you within our family of companies, third party exchange partners and service providers (“Data Processors”) based throughout the world, including Australia, EU and the UK.
By using the Site and Services, you consent to your personal information being transferred, stored and processed in other countries, including countries that have differing levels of privacy and data protection laws than your country. We will protect your personal information as described in the Privacy Policy and ensure that appropriate information sharing contractual agreements are in place.
12. THE EEA, UK & SWITZERLAND TRANSFERS
The information we collect from you may be processed by Data Processors operating outside of the EEA, UK & Switzerland who are engaged on our behalf. Further, it may be transferred to, and stored at a location outside the EEA, UK & Switzerland.
We will ensure that the processing, transfer and storage is lawful (Model Contractual Clauses) and that Data Processors in international countries are obliged to comply with the European Union General Data Protection Act 2016 and the UK Data Protection Act 2018.
13. UPDATES TO THE PRIVACY POLICY
We may update the Privacy Policy from time to time, so it is advisable to review it frequently. Significant changes will be announced on the Site or through other means, such as email. Use of the Site and Services after the update constitutes your consent to the updated Privacy Policy.
14. QUESTIONS, CONCERNS AND COMPLAINTS
Any questions, concerns, and complaints, should be first addressed to [email protected], so that we can try to resolve the issue internally.
If you are not satisfied with our response to your complaint, you can submit a complaint with the national data protection authority, Office of the Australian Information Commissioner (OAIC), by phone at 1300 363 992, or by visiting the website https://www.oaic.gov.au/ or by email at [email protected].
AUSTRALIA
Office of the Australian Information Commissioner (OAIC) by phone at 1300 363 992, or by visiting the website https://www.oaic.gov.au/ or by email at [email protected].